FAQ

More info about us and frequent questions.


General inquiries:

Where can I get an answer that is not here?

Just send us an e-mail or go to our contact page; we will reply.


Do you guys accept demos?

Yes, read our contact page 🙂


Shipping:

What's your shipping policy?

All our packages are shipped around the world by 'Correos de MĂ©xico' (Mexican Postal Service) and prices are established by them. Sometimes it takes more time to arrive because all the customs processes; please be patient, your pack will arrive.


How much does shipping cost?

It depends of the country and the numbers of CDs you're buying because the cost of the shipment is defined by the grammage; you can also see that information in our store before you proceed to check-out.


How long will take to get my order?

It depends of the country; sometimes it takes more time to arrive because all the customs processes; please be patient, your pack will arrive.


What can I do if my order hasn't arrived?

Please, be patient but, if you think it's been too long, contact us directly: info@emmashouserecords.org


What can I do if my order hasn't shipped yet?

If the status of your order has not been changed to "sent" in 10 days, contact us directly.


What I get is not what I ordered, wtf?

We're so sorry, we're humans and since we're a small record label, you know, mistakes can occur; don't be panic please contact us directly and we will send you the correct CD(s).


Where can I track my order, where is my track number?

We'll send you a track number to the mail provided to Bandcamp once your pack is shipped, then, you can track your order in this link.